Privacy Policy

Last updated: September 25, 2026

Ember Stationery respects the privacy of its customers and handles personal data with care. In this Privacy Policy, we explain what personal data we collect, why we use it, and what rights you have.

Who are we?

Ember Stationery is the online store operated by Emmely Dechesne and Berber Braam.

Ember Stationery

Emmely Dechesne and Berber Braam

Prins Bernardstraat 12

9251 GP Burgum

The Netherlands

Email: emberstationery@hotmail.com

Chamber of Commerce (KvK) number: 42111742

VAT number: NL005501928B57

If you have any questions about privacy or personal data, you can contact us at emberstationery@hotmail.com.

What personal data do we process?

When you place an order or contact us, we may process the following personal data:

first and last name;
billing and delivery address;
email address;
telephone number, if you provide one;
order details and information about the products you have purchased;
payment and transaction details;
communications you have with us;
information necessary to process a return, complaint, or inquiry.

In addition, technical information may be collected through our website, such as information about how the website is used. This may depend on the cookies and analytics tools enabled on our website.

Why do we use personal data?

We use personal data for the following purposes:

Processing orders

We use personal data to process orders, process payments, deliver products, and keep you informed about your order.

Customer service

When you contact us, we use the information you provide to answer your question or handle your complaint.

Returns and refunds

We use personal data when you return a product or when we need to process a refund.

Legal obligations

We may process personal data when this is necessary to comply with legal obligations, such as accounting and tax requirements.

Website analytics

We use Google Analytics to gain insight into how our website is used and to improve our online store.

The information collected and the conditions under which it is collected depend on our cookie and Google Analytics settings.

Legal bases

We only process personal data when there is a valid legal basis for doing so.

Depending on the situation, this may include:

the performance of a contract;
compliance with a legal obligation;
our legitimate interests;
your consent, where consent is legally required.

Who do we share personal data with?

We do not sell personal data to third parties.

In order to operate our online store, personal data may be processed by service providers that support us, for example for:

managing and hosting our online store;
processing payments;
shipping and delivery;
website analytics;
technical support.

We only provide the information that is necessary for the relevant purpose.

Wix

Our online store is built and hosted using Wix.

Wix may process personal data that is necessary for the operation of our online store, such as information entered when placing an order or submitting a contact form.

For more information about how Wix processes personal data, please refer to Wix's current Privacy Policy.

Google Analytics

We use Google Analytics to analyze the use of our website.

Google Analytics may collect information about, for example, how our website is used and technical information about visitors.

Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website and online store to function properly. Other cookies may be used for purposes such as statistics and analytics.

Where consent is required for the use of a cookie, we will ask for your consent before placing the relevant cookie.

More information about the specific cookies we use can be found in our Cookie Policy.

How long do we keep personal data?

We do not retain personal data for longer than necessary for the purpose for which it was collected, unless a legal retention period applies.

Certain administrative and financial records may be subject to statutory retention periods. Other information, such as customer service communications, is retained for as long as reasonably necessary to handle and follow up on the matter.

Security

We take appropriate technical and organizational measures to protect personal data against loss, unauthorized access, and other unauthorized use.

Your privacy rights

To the extent provided for under the General Data Protection Regulation (GDPR), you have various rights regarding your personal data. These may include the right to:

access your personal data;
correct inaccurate personal data;
request the deletion of your personal data;
request restriction of the processing of your personal data;
request the transfer of certain personal data;
object to certain types of processing;
withdraw your consent where processing is based on consent.

You can exercise these rights by contacting us at emberstationery@hotmail.com.

We may ask you to provide sufficient information to verify your identity before processing your request.

Complaints

If you have a complaint about how we handle your personal data, please contact us first at emberstationery@hotmail.com.

You also have the right to submit a complaint to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe that we are not processing your personal data in accordance with applicable privacy laws.

Changes to this Privacy Policy

We may update this Privacy Policy when our practices, website, or legal obligations change.

The most recent version of this Privacy Policy will always be available on our website.